Help Desk Specialist II
Washington, DC
Full Time
Mid Level
***NOW HIRING***
Help Desk Specialist II (HDS II)
Washington, DC
Salary: $50,000 to $67,000
Paid Holidays, sick leave and vacation
Benefits Offered: Medical, Dental, Vision, Life, STD, LTD & 401k plans
Employment Status: Full-Time
GENERAL SUMMARY
POSITION SUMMARY: The HDS II provides technical expert advice, guidance, and assistance to the OBO Chief, Facilities Branch Chief, and Facilities Branch Space Management/IWMS team on matters to support the Facilities Help Desk in monitoring and responding to the Facilities mailbox e-mails and monitoring the Facilities requests over the phone.
Education & Experience
ADC Management Services Inc. is an Equal Opportunity Employer
Help Desk Specialist II (HDS II)
Washington, DC
Salary: $50,000 to $67,000
Paid Holidays, sick leave and vacation
Benefits Offered: Medical, Dental, Vision, Life, STD, LTD & 401k plans
Employment Status: Full-Time
GENERAL SUMMARY
POSITION SUMMARY: The HDS II provides technical expert advice, guidance, and assistance to the OBO Chief, Facilities Branch Chief, and Facilities Branch Space Management/IWMS team on matters to support the Facilities Help Desk in monitoring and responding to the Facilities mailbox e-mails and monitoring the Facilities requests over the phone.
Education & Experience
- High School Diploma
- 3 years’ experience in Customer Service and Facilities Administration.
- Excellent attention to detail.
- Ability to multi-task and respond in quick time frames.
- Ability to work both independently and as part of a team.
- Strong organizational skills.
- Ability to work in a fast-paced, deadline driven environment, self-motivated, able to work well individually and perform as a team player.
- Maintain professional internal and external relationships that meet SEC core values.
- Proactively establish and maintain effective working team relationships.
- Demonstrate ability to interact and cooperate with all employees.
- Adheres to all SEC policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Proficient in Microsoft Office software - Word, Excel, Power Point & Outlook.
- Ability to read and understand construction documents and blueprints.
- Provides assistance to the Facilities and Space management teams to ensure the successful completion of SEC/facility site(s) needs.
- Responds to SEC inquires and concerns and ensures timely and quality service. Maintains the standard of a maximum response time of 15 minutes to any SEC email or request.
- Creates uniform work orders and distributes/disseminates work orders to facility and space teams, subcontractors and vendors and follows up with requestors to ensure customer satisfaction.
- Communicates work orders to appropriate staff and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate teams/individuals assigned tasks.
- Maintains files on work orders, proposals, and department files. Communicates to vendors on necessary internal procedures and assists with facility/space inspections on site(s) as required.
- Inputs paper inventory into established database for SEC Headquarters, implementing a system that allows for proper count and to maintain adequate levels of paper supply. Provides paper delivery report to Facilities staff.
- Handles and disseminates to appropriate team members all incoming email and phone requests from Headquarters and from regional offices and ensures they are properly executed.
- Acts as liaison with the SEC transportation contract/vendor.
- Supports the SMRC in the evaluation of all incoming Help Desk and management requests gathered in face-to-face meetings that involve moves, ergonomic evaluations and equipment, and furniture. Also, works with the SMRC and with the Help Desk Specialist I (HDS I) with requests and coordination of services such as material handling laborers, additional material handling laborers, trucks and drivers, furniture installers, or other help desk personnel.
- Assists SMRC in working with Divisions’ administrative officers or operations managers independently for smaller projects and in conjunction with the furniture lead in the Facilities Branch for larger projects.
- Develops and implements move coordination schedules, strategies, and special requirements for relocation projects.
- Walks the site in coordination with HDS I to identify furniture requirements before a move.
- Works with SMRC, HDS I and other SEC contractors and staff to obtain plans required to communicate office layouts to material handling laborers (movers) and installers.
- Provides support as required for the following: Facilities Help Desk / Move Management/ Ergonomic Programs/ Transportation Services.
- Does not take any actions that could commit Government funds.
ADC Management Services Inc. is an Equal Opportunity Employer
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