Help Desk Specialist I

Washington, DC
Full Time
Entry Level
***NOW HIRING***
Help Desk Specialist I (HDS I)
Washington, DC

Salary: $40,000 to $50,000

Paid Holidays, sick leave and vacation

Benefits Offered: Medical, Dental, Vision, Life, STD, LTD & 401k plans

Employment Status: Full-Time

GENERAL SUMMARY

POSITION SUMMARY: Provides technical expert advice, guidance, and assistance to the OBO Chief, Facilities Branch Chief, and Facilities Branch Team Lead on matters to support the Facilities Help Desk in monitoring and responding to the Facilities mailbox e-mails and monitoring the Facilities requests over the phone.

Education & Experience
  • High School Diploma
  • 1 year experience in Customer Service and Facilities Administration.
BASIC SKILLS/REQUIREMENTS:   
  • Excellent attention to detail.
  • Ability to multi-task and respond in quick time frames.
  • Ability to work both independently and as part of a team.
  • Strong organizational skills.
  • Ability to work in a fast-paced, deadline driven environment, self-motivated, able to work well individually and perform as a team player.
  • Maintain professional internal and external relationships that meet SEC core values.
  • Proactively establish and maintain effective working team relationships.
  • Demonstrate ability to interact and cooperate with all employees.
  • Adheres to all SEC policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Proficient in Microsoft Office software - Word, Excel, Power Point & Outlook.
Duties include           
  • Provides assistance to the Facilities and Space management teams to ensure the successful completion of SEC/facility site(s) needs.
  • Responds to SEC inquires and concerns and ensures timely and quality service.  A maximum response time of 15 minutes to any SEC email or request is the SEC’s quality standard.
  • Participates in the planning, coordination and execution of move and relocation projects. Assists the SMRC with the coordination and implementation of move activities. Interacts with the move, IT and other SEC teams to successfully relocate individuals and departments. Serves as liaison between movers and OIT contractors on moves.
  • Participates in the installation, removal and relocation of furniture from one location and transfer to another location. Also, works with other contractors and Facilities Branch employees in the installation of new furniture or re-use of existing systems furniture components to reconfigure/assemble workstations. Assures no excess components or hardware is left in the work area. Assures all locking components have keys and all surfaces have been properly cleaned; creates a punch list of any issues and provides to Facilities Branch furniture specialists.
  • Communicates work orders to appropriate staff and assists management in resolving problems.
  • Provides reports on open and closed work orders and checks status with the appropriate teams/individuals assigned tasks.
  • Maintains files on work orders, proposals, and department files. Communicates to vendors on necessary internal procedures and assists with facility/space inspections on site(s) as required.
  • Works with SMRC in managing move schedule and furniture requests (preparing tickets, verifying adequate inventory for fulfillment, working with move contractors).
  • Uses defined PC/work order system, email platform and SEC systems.
  • Works with the SMRC and with the HDS II on requests and coordination of services such as material handling laborers, additional material handling laborers, trucks and drivers, furniture installers, or other help desk personnel.
  • Assists SMRC in working with divisions’ administrative officers or operations managers independently for smaller projects and in conjunction with the furniture lead in the Facilities Branch for larger projects. Develops and implements move coordination schedules, strategies, and special requirements for relocation
  • Walks the site in coordination with SMRC to identify furniture requirements before a move. Participates in the verification and validation of furniture specified in the Administrative Regulations for furniture layouts for each level of employee.
  • Works with SMRC, HDS II and other SEC contractors and staff to obtain plans required to communicate office layouts to material handling laborers (movers) and installers.
  • Provides support as required for the following: Facilities Help Desk / Move Management/ Ergonomic Programs/ Transportation Services.
  • Does not take any actions that could commit Government funds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADC Management Services Inc. is an Equal Opportunity Employer
 
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